Shipping policy

Overview

This Shipping Policy explains how Arhas processes, ships, and delivers orders. It should be read together with our Terms of Service and Refund Policy. By placing an order with us, you agree to the terms outlined below.

Where We Ship

We currently ship to addresses within Canada only. We do not offer international shipping at this time.

Order Processing Time

Orders are processed the same day or the next business day after they are placed. Orders placed on weekends or statutory holidays will begin processing on the next business day.

Please note that processing time is separate from shipping transit time.

During promotions, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you by email.

Shipping Rates and Carriers

Shipping costs are calculated at checkout based on your order and delivery destination.

Orders are shipped using trusted national and regional carriers. The carrier is selected based on your destination and the fastest available service.

Estimated Delivery Times

Once your order has shipped, delivery within Canada typically takes 1–3 business days, depending on your location.

Delivery times are estimates only and are not guaranteed. Delays caused by carriers, severe weather, or other circumstances beyond our control may occasionally occur.

Order Tracking

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number, allowing you to monitor your shipment.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@arhasperfumes.com as soon as possible.

We will work with you to resolve the issue as quickly as possible. Where appropriate, we may file a claim with the shipping carrier and arrange a replacement or refund in accordance with our policies.

To help us process your request, please keep the original packaging and take clear photos of any damaged items and packaging until the matter has been resolved.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate before completing your order.

Arhas is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error immediately after placing your order, contact us at info@arhasperfumes.com as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee changes once processing has begun.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us at info@arhasperfumes.com as soon as possible.

We will do our best to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.