Refund policy

Overview

We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

To be eligible for a return, the item must be in its original condition and accompanied by proof of purchase.

Unopened products may be returned within the 15-day return period, provided they are in their original condition and packaging.

Please note that opened or used fragrance products (including attars and bakhoor) and used burners are not eligible for return or refund unless the item arrives damaged, is defective, or you receive the wrong item.

How to Start a Return

To start a return, please contact us at info@arhasperfumes.com.

If your return request is approved, we will provide instructions on how and where to send your package.

Return Address:

ArhasPerfumes

31 Wood Stone Pl

Whitby, ON L1R 1S8

Canada

Please do not send items back without contacting us first, as returns sent without prior authorization will not be accepted.

If you have any questions about a return, you can always contact us at info@arhasperfumes.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, is defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used fragrance products (including attars and bakhoor), unless they arrive damaged, are defective, or you receive the wrong item.

• Used burners, unless they arrive damaged, are defective, or you receive the wrong item.

• Sale items.

• Gift cards.

Exchanges

We only offer exchanges if an item arrives damaged, is defective, or you receive the wrong item. If this happens, please contact us at info@arhasperfumes.com, and we’ll be happy to assist you.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@arhasperfumes.com.